Last updated: March 2026

Cedri ("we", "us", "our") is committed to protecting the privacy of our users and their customers. This Privacy Policy explains how we collect, use, and safeguard personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws including Quebec's Law 25.

Information We Collect

Business information: Name, address, phone, email, business hours, services offered
Customer call data: Phone numbers, call recordings, transcripts, booking details
Account data: Email, name, password (securely hashed), billing information
Usage data: Call logs, booking history, analytics

How We Use Information

Provide AI-powered call handling and booking services
Send appointment confirmations and reminders via SMS
Generate analytics and performance reports
Process billing and payments
Improve our service quality and reliability

Voice Data & Call Recordings

All calls handled by Cedri are disclosed as AI-powered at the start of each call. Call recordings are retained according to your plan and can be deleted at any time. Voice data is processed by our service partners and is not used to train third-party models.

Data Storage & Security

Data is stored on secure servers in Canada using industry-standard encryption. All data transfers use TLS 1.2+ encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Sharing

We do not sell, rent, or trade your personal information. We may share data with trusted service providers who assist in operating our platform, subject to strict confidentiality agreements. We may also disclose information when required by law or to protect our rights.

Data Retention

We retain your data for as long as your account is active or as needed to provide our services. You may request deletion of your data at any time. Upon account termination, we will delete your data within 30 days, except where retention is required by law.

Your Rights

Under PIPEDA and applicable provincial laws, you have the right to:

Access your personal information held by us
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for data processing
File a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at privacy@cedri.ca.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.

Contact

For privacy inquiries: privacy@cedri.ca