Help Center
How can we help?
Everything you need to set up your AI receptionist, manage calls and bookings, and keep your account running smoothly. Most answers are a quick read away — and a real person is one email away if you're stuck.
Getting started
Going live takes about five minutes and follows five steps: Scan, Customize, Launch, Pay, and Live. You paste your website, Cedri reads it to set up your services and hours, you pick or keep a Canadian phone number, choose a plan, and your AI receptionist starts answering calls.
Paste your website to scan it
Cedri reads your website so your AI answers from your real hours, services, and prices — no data entry to start.
Pick or keep a phone number
Get a dedicated Canadian number in your area code when available (or a nearby local code), or keep your existing number and forward calls to Cedri.
Start your plan
One simple plan — $18.99/mo, or go annual and get 2 months free ($189.99/yr). Everything's included, and you can cancel anytime.
Test it by calling your number
Once you're live, call your new number yourself to hear your AI agent answer and book a sample appointment.
Calls & bookings
Every call your AI agent takes shows up in your dashboard with a full transcript, and bookings are created automatically with an SMS confirmation to the caller. From the Bookings tab you can also manage appointments yourself — create, edit, reschedule, and update their status.
Read transcripts and recordings
Transcripts and call recordings are both included, right in the Calls tab.
Manage appointments yourself
In Bookings you can create, edit, reschedule, or cancel an appointment, and mark it completed or no-show.
Let callers reschedule by phone
Your AI agent can reschedule or cancel an existing appointment over the phone, no dashboard needed from the caller.
See the bigger picture
The built-in Analytics tab shows trends across your calls and bookings over time.
Your AI agent
Your AI agent learns your business from your website and answers in English or French automatically, based on how the caller speaks. You control its name, voice, greeting, services, hours, and FAQ from Settings, and it warm-transfers to a human whenever a call needs one.
Edit its name, greeting, and voice
Go to Settings → AI Agent to change your agent's name, how it greets callers, and how it sounds.
Keep its knowledge current
Update your services and hours in Settings, or re-scan your website so the agent reflects any changes.
Set a transfer number
Add a transfer number in Settings so the agent can warm-transfer a caller to a real person when needed.
Bilingual by default
The agent detects English or French on each call and replies in the caller's language — no setup required.
Phone numbers
You can start fresh with a brand-new Canadian number, or keep the number your customers already know and simply forward calls to Cedri. Either way, you manage everything in one place under Settings → Phone.
Get a new Canadian number
Choose a number in your Canadian area code when available (or a nearby local code) during onboarding or later from Settings → Phone.
Keep your existing number
Forward your current business line to Cedri so your AI agent answers without changing what's printed on your cards.
Manage it all in Settings
View and update your number any time under Settings → Phone.
Billing & plans
Cedri is one flat monthly price with no per-minute charges. The plan includes 30 calls a month, and if you go over, you can buy call credits to keep answering. There's no long-term contract — cancel anytime from your dashboard, or (if you subscribed on iPhone) in your App Store settings.
One plan, everything included
$18.99/mo, or go annual for 2 months free ($189.99/yr). Call recordings, analytics, and every feature are included — no upsells.
Buy credits if you go over
Each plan has a monthly call limit. If you exceed it, top up with call credits so calls keep getting answered.
Cancel anytime
Cancel anytime from your dashboard, or (if you subscribed on iPhone) in your App Store settings — no long-term contract. Note that payments are non-refundable.
Privacy & your data
Your data stays yours. Cedri stores your business data in Canadian data centres (ca-central-1), we never train AI on your data, and you can export everything or delete your account whenever you choose. Account deletion has a 30-day grace period you can undo from inside the app.
Export all your data
Download a full copy of your account data any time from Settings → General.
Delete with a safety net
Deleting your account starts a 30-day grace period, and you can undo it in-app before it finalizes.
Canadian data residency
Your data is stored in Canada (ca-central-1) and is never used to train AI models.
Invite your team
Invite teammates as admins or staff from Settings → Team to share access.
Still need help
If you've checked the guides above and you're still stuck, reach out — a real person reads every message. Email us and we'll get back to you within about one business day, or call our demo line to hear Cedri in action.
Email support
Write to support@cedri.ca and we'll reply within about one business day.
Hear Cedri live
Call our demo line at (437) 475-4321 to experience the AI receptionist for yourself.
Re-scan when things change
Updated your website? Re-scan it in Settings so your agent always has the latest details.
Still stuck? We're a quick message away.
Email support@cedri.ca and a real person will get back to you within about one business day. Prefer to hear it in action? Call our demo line at (437) 475-4321.